More flexible with Freshcaller
Cloud-based telephone software
Freshcaller
- makes mobile working easy
- strengthens customer service with reliable software
- increases inbound sales through satisfied customers
- uses AI bot solutions to support your team
Freshcaller is a modern, cloud-based phone system from Freshworks that allows you to make local calls and use toll-free numbers in over 40 countries. Freshcaller is the ideal solution for your team, as plug-and-play is guaranteed. No hardware, no downloads and no maintenance costs - just make calls.
Modern
The forwarding and voice AI engine combines the latest technologies with your phone system. You switch from traditional phone technology to future-proof cloud technology.
Context
Freshcaller gives context to the people your team comes into contact with. Teams can respond quickly and professionally in any situation without losing sight of the context.
Easy
When developing Freshcaller, care was taken to design the tool in a straightforward way. This means that no special training is required - you simply start making calls without any fuss.
Your Freshcaller Benefits
Simple phone number management
Turn your business into a global brand and offer your customers a service with the personal touch of a local partner. With Freshcaller, you can easily transfer your existing numbers or add local numbers from more than 90 countries. This ensures the professional appearance of your agents worldwide.
Call-Center Setup
For example, you can define the business hours in the setup - if one of your customers calls outside this time window, they are automatically forwarded to the voicemail you have set up. However, the call can also be forwarded to another team member, as you have the option of segmenting calls with a multi-level IVR.
Call-Center management
Your customers are unique and to meet their individual requirements, you can benefit from the real-time dashboard, for example. Here you can see call queues, agent availability information and ongoing calls. If a team member needs help, you can connect directly to the existing call and provide support.
Call-Center Performance
Thanks to a wide range of functions, your team can easily process customer calls and collaborate with other in-house teams in an organized manner. In addition to the current status quo of your customer, you can also see the previous interaction history and thus find the right solution more quickly.
As a partner of Freshworks and with certified cloud experts in its own ranks, CLOUDPILOTS is happy to help customers explore further possibilities with Freshworks applications. Our services include: Analysis of the IT infrastructure to set up a customized plan, the joint and professional implementation of the migration to the cloud and further support to help customers with the successful implementation.