Intelligent Chatbots

Once upon a time there was a...

"Hello World!"

Chatbots are not only practical in customer communication, but above all have a wide range of uses. They are already being used as digital newspaper messengers, sports commentators, and even to provide advice on fashion or travel bookings. For the time being, however, customer service is probably the most important area of application. With a chatbot, you have a digital employee who is available 24 hours a day, seven days a week to deal with not just one, but hundreds of customer inquiries at the same time.

However, the areas of application for these helping robots are diverse. They are also used in the banking sector. From bank transfers, to checking account balances, all of this can be made possible with a chatbot for customers.  On the business side, there are viable uses as well. By determining inventory and location of products, a chatbot also offers elegant solutions in logistics to perfect processes within a company.

Long waiting times for inquiries are a thing of the past. Instead of waiting hours for an answer, a chatbot can provide a helpful response within seconds and thus positively influence the user experience. It is irrelevant how many customers want to know something or need support at once.

Every customer is different: some are still young, others are older. Some work full time, others don't. Some of the customers like to get up early, while the others have just gone to bed. What all customers have in common is the desire for fast and professional service. Chatbots make it possible to send a request in the middle of the night without the customer having to wait until the next day for a response.

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