Freshworks' gamified Service Desk has repeatedly been voted the most popular customer product in the ITSM software sector.
Freshservice
Freshservice is a beginner-friendly IT service management system. The tool provides a refreshing user experience and also offers powerful ticketing and asset management features, such as automatic discovery of new resources, powerful configuration management and improved impact analysis.
Intuitive
Freshworks products are designed to be as intuitive and easy to understand as possible. With Freshservice, it is not really necessary to go to great lengths, such as holding a training course. As soon as the tool is available, you can get started.
Informative
All business-relevant information is neatly summarized in Freshservice. This means you always know where which files and data are stored. Records of contracts, hardware, software and other assets are listed in Freshservice. From the purchase to the expiry of the function - you will find all the important information in Freshservice!
Intelligent
Freshservice is ITSM software that simply works. Be it the intuitive and gamified design or the mobile application. With intelligent ITSM, you can automate everyday tasks using intuitive systems. These systems enable you to plan and track effectively. You also benefit from the problem and change management offered.
Your Freshservice Benefits
IT-Servicedesk
Your interface between IT and daily business: Set up an IT system that is simple, efficient, precise and completely tailored to your company's requirements.
IT-Asset-Management
Keep control of your IT and non-IT assets in inventory or in use with a comprehensive range of asset management features. With a complete repository of all assets, you can easily identify the impact of incidents and changes and prioritize your assets.
Project management
Through the Integrated ITSM Platform, you can manage your service desk and project operations together and gain insight into all your key IT initiatives.
Reportings
Comprehensive analytics make it easier for you to make decisions and advanced metrics give you constant insights to improve performance, identify problems and plan based on successes. With the mobile application, you and your team have access to all relevant data even when away from your desk.
As a partner of Freshworks and with certified cloud experts in its own ranks, CLOUDPILOTS is happy to help customers explore further possibilities with Freshworks applications. Our services include: Analysis of the IT infrastructure to set up a customized plan, the joint and professional implementation of the migration to the cloud and further support to help customers with the successful implementation.
