Communication is one of the most important factors in creating strong customer loyalty.
Freshchat
Freshchat is a modern messaging software for customer engagement teams, designed to communicate with prospects and customers across all channels. Freshchat helps you deliver effortless, personalized customer service by using a mix of bot and human support across familiar channels.
Personal
By proactively approaching customers, you can establish personal conversations in which you can find out more about your customers. The chat on your website makes this possible. Help them if necessary and answer questions directly instead of making them read the FAQs.
Trusted
The additional context of who the customer support is talking to makes the conversation seem familiar. Customers don't have to wait long for an answer because the support team already has all the necessary information. Use Freshchat for data-driven conversations.
Helpful
Talk to your customers before it's too late. By collecting feedback, giving out surveys and possible tips & tricks for customers, Freshchat is a tool that not only helps your customers, but also the team! Try it out right now and test Freshchat 21 days for free.
Your Freshchat Benefits
Messenger
Support your website, product or app with a powerful, modern messenger that educates and makes your team's work easier.
E-Mail campaigns
Based on the actions your customers take on your website, you can plan various email campaigns, for example to generate registrations for events or products.
Bots
With custom bot workflows, you have full control over what the bot asks and how it asks. This allows you to generate leads for your team 24/7. In addition, you can automatically upload all leads collected by the bot to Freshsales CRM.
Customer information
Get information about who your visitors are - Learn more about their navigation path, behavior on your website and more to have conversations that resonate. With event timelines, user information and social profiles, your team will always know who they're talking to and what they're most interested in.
Integration
With the Clearbit integration, you eliminate the need for long forms and know directly who you are talking to. You and your team can also integrate messenger services such as Facebook, Slack or Shopify.
As a partner of Freshworks and with certified cloud experts in its own ranks, CLOUDPILOTS is happy to help customers explore further possibilities with Freshworks applications. Our services include: Analysis of the IT infrastructure to set up a customized plan, the joint and professional implementation of the migration to the cloud and further support to help customers with the successful implementation.