The collaborative helpdesk
Freshdesk
- manages your customer conversations centrally
- automates recurring tasks
- enabling you to process customer inquiries faster
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. The centralized console simplifies the organization and management of tasks even in large teams, because Freshdesk brings together conversations from email, phone, web, chat and social media and helps you to solve customer problems quickly and efficiently.
Our Freshdesk success stories
Efficiency
Instead of collecting different tickets from different channels in various inboxes, customer inquiries end up in a shared inbox. Solve customer problems quickly and efficiently through teamwork. For example, use the option of joint processing or linking thematically similar tickets.
Concise Overview
With a clear notification, collision detection prevents multiple processing of individual tickets in your shared inbox. Automate routine helpdesk tasks with the integrated Freshdesk functions. For example, implement measures for specific tickets or assign tickets to customer advisors according to the current workload.
Customized
Customize the design and layout of your support portal with full CSS customization and ready-to-use themes. Does your company recognize a recurring pattern of customer questions? In Freshdesk, FAQs can be quickly resolved with ready-made answers. Customize your workflows, customer portal and more to make the helpdesk your helpdesk.
Your Freshdesk Benefits
Ticket creation
Some customer inquiries require more attention than others, that's clear. Teamwork can speed up the process when difficult tasks are waiting for you. With Freshdesk, you can prioritize, categorize and assign tickets - so expert opinions are sought, tickets are worked through together and large tickets are broken down into small tasks and distributed among the team!
Reportings
For customized insights, you can easily access data and reports to identify issues based on metrics and improve helpdesk performance. With the team dashboard, you can also track team activity and easily make data-driven decisions to achieve your support goals.
Omnichannel
Manage all support-related messages from different channels such as email, social media or website on a single platform. With Freshdesk, you are present everywhere to support customers where help is needed. In other words, you proactively approach your own customers.
Demo
Every large organization needs a centralized solution to organize and manage customer requests. Freshdesk makes collaboration in large teams measurable and easy with a team inbox, collision detection and ready-made answers.
The demo for Freshdesk administrators and users explains and goes through all the key features. To take part in the free demo for Freshdesk administrators and users, contact one of our employees via the button!
As a partner of Freshworks and with certified cloud experts in our own ranks, CLOUDPILOTS is happy to help customers explore further possibilities with Freshworks applications. Our services include:
- Analysis of the IT infrastructure to set up a customized plan
- The joint and professional implementation of the migration to the cloud
- Further support to help customers with the successful implementation